Frequently asked questions (FAQ)

Questions and answers

- Are people unable to answer the questionnaire?

    Have you activated the questionnaire?

- Do you have to be a member of staff or a student to answer the questionnaire?

    No, the link provided by the platform can also be distributed externally, it's a public link, for anyone who knows the link.

- Many answers are incomplete

    These are people who opened the questionnaire and did not answer all the questions, or who just opened the link (to remedy this kind of problem, it would be ideal to set the questions to mandatory mode).

- I can't create a question?

    Have you created a group before? It is essential to create a group before creating a question.

- I can't preview my questionnaire, it says groups of questions are empty?

    Previewing is impossible, as is activation if your questionnaire has groups without questions.

- People can't open the questionnaire, so we ask them for an invitation code?

    You have activated the invitations for the distribution of this questionnaire, and URL of the questionnaire type "

enquetes.univ-lille.fr/index.php/xxxxx If you don't want to use an invitation list, simply go to "Questionnaire participants" in the right-hand column and delete "Invitations table". If you do, please see the "" section.

- What is the difference between the "answers" tool and the "statistics" tool?

    The responses tool allows you to retrieve all the responses in a 'raw' format such as Excel or CSV, while the statistics tool allows you to create tables and graphs from the responses, which is very useful for presenting a medium.

- How can I distribute my questionnaire to my colleagues or thesis supervisor without going through activation?

    It is quite possible to distribute your questionnaire for review purposes without activating the questionnaire. To do this, you just need to give us the email address of the people concerned; if this person is from outside the University, a sponsorship procedure will be set up, in which case we need the following information (surname, first name, date of birth, email).

- Comment rendre obligatoire tous les questions en un clics ?

    Go to the list of questions, select all the questions and click on "Set Mandatory Status" in the drop-down menu.

- To start the test, do we need to activate the questionnaire?

To start the questionnaire test, you don't need to activate it. You can click on the “Preview questionnaire” button, but make sure you have at least one question in each group.

- To export the questionnaire structure in PDF format, do we need to activate it?

To export to PDF, there is no need to activate it. Simply click on “Export” in the menu at the top right of the “Activate questionnaire” button and select the format: “Export PDF as XML.”

- Can we go back and disregard the “Test” population?

You can go to the responses by clicking on the “Responses” link, select the test responses, and delete them before officially launching your survey.

- Can a QR code be generated without activating the survey?

No. The QR code is generated only when the survey is activated. As long as the survey is not activated, there is no public URL that respondents can access, and therefore no QR code can be created.

Once the survey is activated, can it still be modified?

- Yes, provided that it is temporarily deactivated.

Deactivating the survey allows you to make corrections or add new questions. Once the changes are complete, the survey can be reactivated.

Please note: if your survey is already active and being answered by respondents, deactivating it may result in data loss.

- Does the QR code remain valid after modifying the survey? Why doesn’t the QR code change? Is it necessary to generate a new QR code after a modification?

Yes. The QR code always remains valid, even after the survey is deactivated, modified, and reactivated.

The QR code represents the public URL of the survey, encoded in graphical form. This URL does not change, regardless of any modifications made to the survey content.

No. It is not necessary to generate a new QR code, as long as the survey URL remains the same.